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| How do I contact you? You are welcome to contact us by e-mail, masterpcs1@aol.com, and we will reply promptly. |
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| What is the shipping cost and which carrier do you use? There is a FLAT SHIPPING CHARGE for each rug, which is stated in the description and our carrier is UPS ground. Shipping to Hawaii, Alaska, Puerto Rico and Overseas cost differently and need to be quoted. We recommend you upgrade air shipping for these places and usually it is double the advertised amount for air shipping to Alaska and Hawaii and triple for shipping by air to overseas. Please note, the flat rate stated in the description includes handling fee, professional packing, and shipping to your doorstep to anywhere in the USA. Also, the actual cost might seem a little more or less than the flat fee stated. Insurance is highly recommended and depending upon your total amount of payment additional charge of $5 to $25 is required. Top |
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| Do I have an option to combine shipments if
they are all going to the same address? Are there any
discounts for bulk shipping? Usually we are unable to combine shipments of rugs. Please note, all our rugs are located in different warehouses and are individually pre-packaged, insured, and ready for shipment from our warehouse. It would be inconvenient and time consuming for us to package and re-package the rugs in order to combine them due to differences in size, date of purchase, etc. However, we offer discount bulk shipping for items purchased no more than 3 days apart of one another ONLY if the total weight is in excess of 200 lbs or if the total amount purchased is at least $1,000. Payment should not be delayed for the reason of buying more and taking advantage of bulk discount shipping. Top |
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| Which method(s) of payment do you accept? We accept checks, money orders, cashier checks, PayPal. Kindly include your item number and shipping instructions including a valid street address (no P.O. Box) along with your payment. Our prefered method of payment is Money order and Check. Please mail it to: Nancy Sharifin 485 East Shore Road Kings Point, NY 11024 Top |
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| How do I remit payment? You can simply follow the payment terms through the winning notification you will usually receive after the auction ends. Top |
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| What are the age, material, and
dimensions of the rug? Please refer to our description of each rug. Top |
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| How many knots per square inch (kpsi)
are there in your rugs? The knot count per square inch is different for each rug. This number could range up to 600 kpsi. Most of the rugs listed are known to the public and they are aware of the quality in similar rugs. Top |
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| What is the condition of the rugs? Generally, almost all of our rugs are in great condition. Our newer rugs are in excellent condition and some older pieces may have slight repairs done but this is natural in older rugs. In such cases, the condition of the rugs will be mentioned. Usually all of our rugs selected carefully without any problems of holes, stains, or foul odors in any of our rugs. All of our rugs have been professionally cleaned. Please note however, that no handmade rug is absolutely perfect, which is contrary to machine made rugs. Some older pieces may have low pile but the wear does not depreciate the value of the rug. In fact, it might add to the charm and the value of the rug, as antique rugs often have much better value than new rugs in the same category. Top |
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| What are the fading and variation of
colors in the rug? Fading and variations in the colors are common and mostly seen in older and tribal rugs. There are many factors that determine what shade the colors of the finished product may be, such as quality of material, washing process, and affect of sun light. Also, a tribal rug may take several months to weave and the wool used in part of the rug might be dyed months before the rest of the wool is dyed so naturally the wool might have a slight different shade of color which may cause a variation throughout the pattern. Top |
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| Are all the rugs made perfectly
symmetrical? All the rugs that we offer are handmade, particularly tribal and nomad rugs which are usually hand-woven by people in the small villages and farms without any graph or pre-sketch, but only by weaver skill and imagination. So it is normal if these rugs may be found asymmetric and imperfect, which some find it very charming and unique. Top |
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| Why should I use under-padding and do
you sell under-padding for rugs? It holds the rug securely on the floor. Special paddings will give cushiony and plushier feel to the rug. Padding is strongly recommended for Needlepoint rugs. Upon request, we will sell under-padding for the rugs. |
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| How do I maintain and clean the rug? Normal care, such as vacuuming, would be sufficient to maintain the rug. However, for stain removing each rug should be treated differently for tough stains. Usually our rugs are very durable and stain resistant, and do not need cleaning for a period of time. When times come professional cleaning is recommended and we will be glad to help you with process |
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| Are your rugs on public display or only
available online? Can I personally pick it up? We have done everything possible to cut our overhead expenses in this operation so you can enjoy the lowest prices in our auction site. Unfortunately, our warehouse are not open to the public; we have a satisfaction guarantee policy so you can have peace at mind and view the rug in the privacy of your own place. Since the rug may be in a number of different warehouses, we have no pick up arrangements with warehouses. |
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| Does the picture actually portray the
color schematics of the rug? The color seen through your monitor is very close to the actual colors of the rug and fairly represent the actual color schematics of it. However, your monitor might be set differently, so we do our best to provide an accurate and precise picture. To see accurate color of the rug we recommend that you click on images especially on close up images to view the full size. |
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